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US DOT issues guidance letter to airlines on lost, damaged, or delayed baggage benefits

US DOT issues guidance letter to airlines on lost, damaged, or delayed baggage benefits

On October 9, 2009, the US Department of Transportation (DOT) issued a guidance letter to the airlines asking that they review their policies related to the reimbursement of passengers’ expenses related to lost, damaged, or delayed baggage. The airlines … October 13, 2009



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