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Virtual Assistant facilitates automated arrivals processing in Frankfurt

Virtual Assistant facilitates automated arrivals processing in Frankfurt ( The automated border checks at Frankfurt Airport are now simpler than ever. An amazingly realistic-looking virtual federal policewoman, projected onto a pane as a hologram, explains in seconds how to quickly and easily pass the immigration check with “easyPASS.” This virtual assistant is located right before the checkpoint on the arrivals level of Terminal 1’s Pier C.

If you’re returning from a vacation or business trip, you can choose whether to show your passport to a police officer in the usual way or opt for easyPASS. Here’s how it works: simply place your passport face down on a scanner, which reads in your data and compares your biometric photograph and size with images captured by a camera. If both match, the turnstile opens and you’re home free. The only prerequisite for taking advantage of this convenient procedure is a new EU passport with integrated chip (ePass).

The innovative virtual assistant is part of the “Great to have you here!” service program that Frankfurt Airport launched to introduce a wide range of improvements designed to make it even more comfortable and convenient to fly in and out of Germany’s largest airport. In 2011, Frankfurt Airport welcomed more than 56 million passengers.

To find out more about Frankfurt Airport’s services go to .

MEDIA CONTACT: Fraport AG, Frankfurt Airport Services Worldwide, 60547 Frankfurt am Main

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