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Tourism industry comments on SAA’s withdrawal of London-Cape Town Route

Tourism industry comments on SAA’s withdrawal of London-Cape Town Route ( South African Airways (SAA) announced yesterday, June 5, that effective from August 16, 2012, passengers traveling from London to Cape Town will fly via the airline’s hub in Johannesburg – OR Tambo International Airport.

SAA currently has two daily services between London Heathrow and Johannesburg, and will be increasing its capacity on these flights by 13 percent through the use of larger aircraft to accommodate passengers on this route. SAA also offers up to 38 flights daily between Cape Town and Johannesburg.

Said Mariëtte Du Toit-Helmbold, Cape Town Tourism CEO: “This is disappointing news for Cape Town’s tourism industry and we fear it could affect tourism arrivals from the UK and the rest of Europe negatively… Whilst SAA’s growth strategy’s emphasis on expansion of routes into Africa and new markets like South America and Australasia is encouraging, the issue of direct air access to Cape Town is again highlighted. Airlines must make economic sense. When a flight is cancelled, this is the reason. Decreased business travel, as a result of troubled economies, continues to plague key source markets. The business traveler is a major contributor to covering flight expenses, which points to a need to work hard on forging stronger business ties in addition to the leisure market.”

Nils Flaatten, CEO of Wesgro, commented: “Our research has indicated that the London-Cape Town route still holds strong economic value for the Western Cape and neighboring Eastern Cape. International airlines identified this and are increasing their capacity during peak season. Many business and leisure travelers from the United States are using London as a connecting flight into Cape Town, and we are at risk of losing these visitors, as the traveling time has been extended even further. A national debate on airlift strategy is urgently required to discuss direct flights into Cape Town International Airport, as well as the other regional airports. Poor economic conditions in the global north and escalating fuel prices were making it difficult for many international airlines to remain competitive. These market conditions would also have an impact on the pricing of domestic flights and the ability to move tourists throughout South Africa.”

Nils Heckscher, Managing Director of Winchester Mansions, commented: “SAA’s announcement to withdraw its Cape Town-London service is a shock and a huge blow to us. Many of our guests, whether from the UK or other European cities have enjoyed this service for its convenience and good timing. The inconvenience of having to go through OR Tambo International may well put off some potential visitors to Cape Town, as not all visitors are on a multi-city itinerary. However, the fact that aircraft will be redeployed to better serve SAA’s growing Accra, Mumbai, and Perth routes and to add Abidjan to the network is positive news for the development and growth of new leisure and business tourism markets.”

SAA has confirmed that they will continue to use Cape Town as a draw card in their marketing promotions and campaigns, and Cape Town Tourism and Wesgro will continue to seek joint marketing opportunities with SAA in the markets they operate in to complement demand driving marketing strategy and campaigns. Said Du Toit-Helmbold: “The announcement further strengthens the need for consolidated marketing efforts in our destination between the different spheres of government, agencies, and the private sector. It is also important to focus on growing our business tourism sector and the demand for Cape Town as a competitive and year-round business tourism destination.”

Councillor Grant Pascoe, Cape Town Mayoral Committee Member for Tourism, Events and Marketing, concluded: “In order to sustain tourism in Cape Town, we need to counter seasonality with year-round inbound tourism. It is vital that flights to Cape Town remain consistent throughout the year. The only way we can secure more direct flights to Cape Town is by stimulating both business and leisure tourism demand for Cape Town. This will translate in more visitors and ultimately more jobs for the sector, year round. Perception does not shift overnight – and it needs proof – the industry must stand together to tackle our tourism weaknesses and grow a more complex offering of product to multiple markets. Leisure and business visitors need to see that Cape Town is a 365 destination for a thousand good and different reasons.”

MEDIA CONTACT: Cape Town Tourism, PR and Communications Manager Skye Grove, Email: , Phone: +27 21 487 6800, Web: ; Rabbit in a Hat Communications, Tammy White, Phone: +27 21 448 9705, +27 73 202 5041, Email:

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