Middle East hoteliers engaging with social media to boost tourism in, finds WTM Vision Conference – Dubai
WTM Vision Conference-Dubai was organized by World Travel Market and took place at fellow Reed Travel Exhibitions event Arabian Travel Market on Tuesday May 1, following on from earlier well-received conferences in Moscow and London.
Mark Frary, co-founder of WTM’s Social Travel Market conference, gave an insightful presentation on the use of social media by hotels, giving tips to an audience senior industry delegates on how to use networks such as Facebook, Twitter, YouTube, and Google+ to promote their properties.
Frary said: “Ever since 2005, the voice of the customer – the hotel guest - has been deafening. Guests have used the Internet and social media networks to share their views, often good but frequently bad, of their hotel stays. The reality is that this social media chatter will go on even if hotels choose not to engage with social media.
“However, by choosing to invest time, and yes money, in social media, hoteliers can become part of the conversation and exert influence on how they are perceived.”
Frary showed how hotels in ATM’s host city of Dubai and in the wider Middle East had already engaged with social media, highlighting the good work being done by the Atlantis Palm, the Dusit Thani and the Kempinski group.
Asked about research that showed that 61 percent of people did not want brands to be active in their social media channels, Frary said: “Facebook now has more than 845 million users. I would be happy engaging with the 39 percent of those 845 million who do want that interaction with brands.”
Speaker Nadejda Popova, industry analyst with Euromonitor International, also shared the market research company’s report, Travel Industry Global Overview, with a packed room and looked at the specific findings regarding the Middle East.
Popova said: “2012 started with a high level of uncertainty, and the negative impact of the Eurozone crisis has led to IMF downgrading the forecast for 2012 to 0.75 percent. However, emerging regions have been recording growth.”
She added that the Arab Spring had not been detrimental to all countries in the region. She said: “The UAE and Saudi Arabia have actually benefitted from the uprisings, as they were seen as stable countries to travel to.”
The company predicts that tourism arrivals in the Middle East will rise by 1.3 percent in 2012, after the blip of 2011 when these fell by 6.2 percent. However, this temporary blip is on the back of a strong 2010 when tourist numbers grew by an impressive 11.5 percent.
Reed Travel Exhibitions Director World Travel Market Simon Press said: “WTM Vision Conference-Dubai has continued the success of the previous two events in Moscow and London with another packed room of senior industry delegates.
“The level of support we have received for the whole series demonstrates the need for high level research, information, and opinion WTM Vision provides the industry’s senior leaders to help them run their businesses.”
The WTM Vision Conference-Dubai, in association with TTN Middle East, was sponsored by Dunleavy White, the senior level executive search firm, which has this week opened a new office in Dubai.
The WTM Vision Conferences series was launched in 2009 in London and has expanded to a five event series in 2012.
The Moscow, London, and Dubai events have already taken place with WTM Vision Conference-Shanghai taking place on May 10 and WTM Vision Conference-Florence completing the series on May 18.
MEDIA CONTACT: Nicole Collett, Press and PR Executive, World Travel Market, Tel: +44 (0) 20 8910 7836, Fax: +44 (0) 20 8334 0624, Web: www.wtmlondon.com