Galileo’s Online Knowledge Bank Ask Galileo Expands in Content and Reach
Ms Lyn Rook, Galileo’s Manager of Enterprise Operations, for Asia Pacific commented: “ASK Galileo was designed to meet the needs of Galileo-connected front line agents and we’re delighted they’re finding it so valuable – in fact, this value was reflected in Galileo’s recent success when we received “Best GDS” at Travelweekly Asia’s Industry Awards 2007.” Ms Rook continued, “We are committed to increasing content to ensure agents have access to information that is relevant, saving them significant time when dealing with customers.”
Ask Galileo content is organised into over 60 separate categories ranging from simple ‘how do I?’ type questions to providing downloads and demonstration files for more complex issues. The most sought after answers so far have been related to questions on refunding e-tickets, entering infant names into a booking file and advice on how to quote a fare when the booking file contains different passenger types. If an agent is unable to find an answer to their question, they are able to put in a request for additional content by using the ‘Ask A Question’ feature.
A demonstration of this free, online service for all Galileo subscribers is available on any of the Asian countries’ home page on www.galileo.com - just scroll down to Quick Links to “View our Ask Galileo Demo”.
Notes to Editors:
Travelport was formerly known as Cendant Travel Distribution Services (TDS).
Galileo is a global technology leader. Its core business is providing electronic global distribution services for the travel industry through its computerized reservation systems, leading-edge products and innovative, Internet-based solutions. Galileo is a value-added aggregator of travel inventory dedicated to supporting its travel supplier, agency and corporate customers and, through them, expanding traveler choice. Galileo, www.galileo.com , headquartered in Langley, UK, is a Travelport brand. Travelport is one of the largest and most geographically diverse travel companies, dedicated to creating the exceptional travel experiences the world demands.
Travelport operates one of the world’s largest global distribution systems, which includes the Galileo and Worldspan brands. In addition, it is a provider of wholesale travel content through its brand GTA, and also owns a controlling interest in Orbitz Worldwide (NYSE: OWW), a leading global online travel company. With 2006 revenues of $2.6 billion, Travelport has approximately 7,500 employees and operates in 145 countries. Travelport is a private company owned by The Blackstone Group of New York, Technology Crossover Ventures of Palo Alto, California and One Equity Partners of New York.
Fiona Ross (Asia-Pacific) Galileo by Travelport
+612 9391 4034
George Harb (Asia-Pacific) Galileo by Travelport
+852 2821 2252
Steve Lovato/G.E. Mead Incentive Dynamics (S) Pte. Ltd.