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( AgentFactor, a U.S. based Travel e-Fulfillment & Ticketing Exchange Distribution Company extend its outsourcing services globally by automating labor intensive processes of travel ticketing, void, change or exchange, and refund capabilities.

AgentFactor leverages its management team’s knowledge base, its network of partners, technology such as XML/API based web services, Quality Control software and back-end accounting platforms to achieve a high 90 percent average of touch-less ticketing and fulfillment processes.

“AgentFactor’s Travel Ticketing & e-Fulfillment Solutions can dramatically streamline processes and reduce operational cost for traditional Travel Management Companies [TMC’s], Online Travel Agencies [OTA’s], and Corporate-direct clients.

Ideal for solutions for small to large organizations looking for a cost-saving backend operation, AgentFactor offers a myriad of related services such as traveler self-service void, change, exchange, cancel and refund request. “We are open and agile to listen to our customer base requirements and fully leverage our entrepreneurial spirit and partner network to finding the best and economical solutions.” Elmer Alinsog, founder and EVP of Sales and Partnerships explains.

Why would clients want to change their old processes and ways that they are already comfortable with?

Jim Menge, AgentFactor CEO explains, “Leveraging the Internet is only one way travel companies will remain successful. Even more important is taking advantage of Internet technologies without the complexity typically involved. Streamlining operational processes is key to optimizing an agencies growth rate and improving an organization’s bottom line. With front-end commission having been replaced by service fees, smaller businesses which want to remain relevant can no longer continue to work as they did in the last century (yes, the 1990’s).”

International Travel Group [ITG] operates an online travel marketing, distribution, fulfillment and ticketing channel through a business-to-business (B2B) model under the AgentFactor service brand. In addition, International Travel Group operates a technology development group, ITG Technologies. The unique value proposition provided by International Travel Group is in bridging (1) multiple best of breed booking engine platforms with connectivity from GDS’s and Non-GDS’s, [2] new technologies such as Travel 2.0/Web 2.0 XML/API web services mashups, (3) a full spectrum of travel inventory including 120 + adventure/experiential tour operators and a real-time yacht GDS for full and cabin charters, (4) the aggregation of wholesale private, net and published rates, and (5) a deep understanding of online travel marketing.

Management at ITG includes seasoned executives and entrepreneurs from travel distribution, travel suppliers, technology and internet-focused businesses. Their collective and diverse experience has created a full-service, travel marketing organization with a global 2000 sophistication operational strategy.

To learn more about AgentFactor's wide range of travel fulfillment services and travel technology enabling solutions, email: travelbiz [at] agentfactor [dot] com, call: 646-344-0854, or visit:

Jim Menge
Email: jim [at] agentfactor [dot] com
Telephone: 817-307-8819

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