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( AgentFactor, a U.S. based Travel eFulfillment & Ticketing Exchange Distribution Company focuses on providing business-to-business and corporate travel services.

1. Online Agency,
2. Offline Agency, Home Based Agent
3. Consolidator, Third Party Booking Engine Provider
4. Tour and Vacation Operator
5. Hotel and Lodging Operator
6. Consortia and Corporate
7. Incentives and Rewards Provider
8. Travel Club and Travel Portal
9. Destination/Event Management
10. High Traffic Social Networking or Blog Site (Web 2.0)


Customer Service

AgentFactor offers customized direct-to-consumer customer service support on behalf of our B2B clients. This offering is backed by 25 years of premier experience in travel fulfillment, ticketing and customer service. A private label “1-800” answering with a client site identifier number is available to meet your budget and ROI requirements.

Travel eFulfillment

AgentFactor can use either your company’s preferred booking engine or ours. This is an ideal solution for the Online Travel Agency that wants to focus on its marketing initiatives to increase their bottom line through operational outsourcing. eFulfillment can reduce labor intensive booking processing costs up to 75% by using advanced automation to handle manual intensive quality control and file finishing tasks. Ideal for online/offline agencies or home based agents who want to outsource their travel fulfillment needs, approved eFulfillment clients can use our ARC, CLIA and other travel industry credentials to fulfill almost every element of travel procurement. “Over ninety percent of bookings that go through AgentFactor’s eFulfillment process require no human interactivity and are processed in less than few seconds.” says Jim Menge, CEO of AgentFactor.

Automated Quality Control Processes

Use industry leading services and technologies to provide the highest levels of precision, compliance with policies and ensuring lowest fares and rates. QC routines are custom developed to meet client online reservation quality parameters. While most online travel still uses manual processes which result in higher error rates, our automated routines process QC, File Finishing, Automated Ticketing, Fraud Prevention, online credit card merchant fraud verification, recheck for lowest fares & rates, seat availability and waitlist management. This capacity ensures the ability to implement truly “touch-less" PNR fulfillment and highly adaptive travel authorization automation solutions.

Accounting & Reconciliation

AgentFactor employs enterprise scale accounting, recording, monitoring and reporting to interface with GDS or non-GDS suppliers. This ensures minimal accounting for our clients and provides reconciliation accuracy to track commission, service fee, markup and other related transactions.


AgentFactor realizes that no booking engine solution in the market place today offers a one-size-fits-all solution. As such, AgentFactor has developed partnerships with premium travel dynamic booking engines to distribute leading and unique travel products and services. AgentFactor will be further releasing new solutions on an ongoing basis for a negligible setup cost (or no cost) for sites that have qualifying volume traffic.

1. Dynamic Booking Engines
2. Direct Connect – Push XML
3. Inventory Database Management System
4. Corporate Booking Engine – Enterprise Scale
5. Travel Marketing Automation Tool
6. XML Based Travel Guide

International Travel Group [ITG] operates an online travel marketing, distribution, fulfillment and ticketing channel through a business-to-business (B2B) model under the AgentFactor service brand. In addition, International Travel Group operates a technology development group, ITG Technologies. The unique value proposition provided by International Travel Group is in bridging (1) multiple best of breed booking engine platforms with connectivity from GDS’s and non-GDS’s, [2] new technologies such as Travel 2.0/Web 2.0 XML/API web service mashups, (3) a full spectrum of travel inventory including 120 + adventure/experiential tour operators and a real-time yacht GDS for full and cabin charters, (4) the aggregation of wholesale private, net and published rates, and (5) a deep understanding of online travel marketing.

Management at ITG includes seasoned executives and entrepreneurs from travel distribution, travel suppliers, technology and internet businesses. Their collective and diverse experience has created a full-service, travel marketing organization with a global 2000 sophisticated operational strategy.

To learn more about the wide range of travel fulfillment services and travel technology enabling solutions provided by AgentFactor, email: href="">, call: 646-344-0854, or visit:

AgentFactor, LLC
Jim Menge
Telephone: 817-307-8819

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