Frankfurt Airport introduces real-time feedback system for passengers
The system could hardly be more intuitive: passengers simply click on a “smiley button” – green for positive, yellow for neutral, or red for negative – to answer a feedback question. Especially where the very important aspect of cleanliness is concerned, the system adds considerable value by enabling the airport’s operator to instantly pinpoint and remedy any shortcomings. This can make a crucial difference during hours with peak passenger traffic volumes.
Fraport AG, the airport’s operator, has been consistently committed to continuously improving the customer experience and quality of service at Germany’s largest aviation hub, as expressed in its slogan “Gute Reise! We Make It Happen”. Other examples are the Frankfurt Airport App and free Wi-Fi. Passengers and visitors can find more information on the many services offered at Frankfurt Airport at www.frankfurt-airport.com and on the airport’s Twitter ( https://twitter.com/Airport_FRA ), Facebook ( https://www.facebook.com/FrankfurtAirport ), and YouTube ( https://www.youtube.com/user/fraportundfra ) pages.
MEDIA CONTACT: Fraport AG Frankfurt Airport Services Worldwide, Robert A. Payne, B.A.A. – International Spokesman and Head of International Press/PR & External Activities Team, Press Office (UKM-PS), Corporate Communications, 60547 Frankfurt, Germany; Tel.: +49 69.690.78547; E-mail: firstname.lastname@example.org ; Internet: www.fraport.com PRESS RELEASE www.buzz.travel