DAE Highlights New Service At ARDA Convention
DAE’s no annual fee, easy-to-use exchange platform and legendary customer service fueled record-breaking growth last year in markets across the globe. At ARDA World, the company’s senior executive team will highlight its latest initiatives – Gold Advantage Select, Vacation Education Series and Owner Servicing. These offerings add to DAE’s robust portfolio of products and services that add value to the vacation ownership proposition, delivering industry-wide benefits to owners, developers, management companies and HOAs.
The global exchange giant forged record transactional growth in 2014, making it the company’s most successful year on record. DAE expanded to 10 offices worldwide after adding a regional office in Cairo, Egypt, to its offices in Australia, New Zealand, United States, England, Italy, Thailand, India, China and South Africa.
The opening of the Cairo office in February catapulted DAE’s growth in that region from 22 to 5,000 members. This office’s staff numbers also grew exponentially throughout the year, from 2 people to a team of 19 employees providing dedicated services to members in the local market. Elsewhere around the globe, DAE China saw exchange sales volume jump 40 percent each month during the second half of 2014 through the beginning of 2015. DAE South Africa completed a Resort Registration Program that garnered 17,500 new members for impressive 49 percent year-on-year growth. Additionally, DAE USA moved to a larger, state-of-the-art office in Phoenix, Ariz., to accommodate the significant growth in both members and employees.
DAE offers a game-changing exchange experience. The company’s breakthrough have-a-week, get-a-week model has renewed owner enthusiasm in their timeshare investment by making the exchange process economical and easy. Now, with the new DAE Gold Advantage Select program, members have a wider-than-ever array of benefits to help them save money, earn rewards and go places they have previously only dreamed of visiting. The enhanced Gold Advantage Select provides:
Additional Member Benefits – Such benefits as exchanges to non-timeshare properties and resorts in desirable locations, 14-day advance access to newly released weeks, priority placement on waitlists, and maximum flexibility through online and in-store shopping with thousands of consumer brands and major retailers via the daeXtra Shopping Mall.
Discounts – Additional savings on exchange fees, bonus weeks, unit upgrades, resort stays, cruises, rental cars, activities, entertainment and Mexico vacations.
daeRewards – Rewards on DAE products and services at three times the standard rate, ability to redeem daeRewards to pay for many products and services available online through daeXtra and the Shopping Mall, including airfare.
Harnessing the Power of Ownership
To help members realize the full power of their timeshare investment, DAE launched a free program, the Vacation Education Series (VES), which kicked off last month in San Diego, Calif.
VES offers owners in the U.S. insights on the many different ways they can maximize the benefits of vacation ownership. The series covers everything from rentals and resales to exchange options. With informal roundtable discussions led by industry experts, VES helps owners navigate the occasionally complex world of timesharing and take charge of their ownership.
“The Vacation Education Series offers timeshare owners vast resources that encompass all aspects of ownership,” says Susan Friedline, Business Development Manager, DAE. “It is a forum to educate and update them on the current issues that can affect their ownership. We are excited to have the opportunity to talk to owners and learn more about their needs and preferences, so we can continue to partner with the best possible resources to fulfill their needs.”
New Industry Services
DAE recently added Owner Servicing to its expanding suite of programs that help drive growth for management companies and resort developers.
This program enables resorts and management companies to outsource Owner Servicing to a trusted company with an established track record of success in customer service. Specifically, DAE provides front-line support to timeshare owners who want to book their fixed or floating weeks, make exchange deposits or reservations, verify ownership, make maintenance fee payments, inquire about services and check account balances. The Owner Servicing program builds on DAE’s core competency in servicing timeshare owners, understanding booking transactions and offering inventory distribution channels. The result is a highly efficient, positive and seamless customer experience.
“DAE is not only a consumer-centric organization, but also a valuable ally to the business-end of vacation ownership,” Ms. Friedline explains. “Our Owner Servicing tools for our business partners provide a competitive edge to support their growth. We are proud that our culture and reputation for excellence in customer service has earned us the business of management companies and developers worldwide.”
For more information on these and other DAE programs and services, stop by Booth No. 204, Exhibit Hall, Orlando World Center Marriott, during ARDA World 2015.
For information on DAE’s free worldwide exchange membership, visit www.daelive.com
About DAE (Dial An Exchange)
DAE has grown significantly since it first opened its doors in 1997. A strong focus on quality customer service has led to their continued growth as over 50% of their new memberships have been the result of personal referrals. Today, the company services over 1.5 million timeshare owners (including 550,000 direct members) at resorts and clubs through 10 offices worldwide, and is a truly viable option for all timeshare, points and fractional owners to exchange their weeks and points or credits products. DAE’s robust set of membership benefits makes it easy for owners to truly enjoy their vacation ownership experience. Their simple, flexible and innovative direct to consumer approach has evolved into a range of business development and support tools for their business partners such as resorts, management companies and Home Owners Associations who are looking for a competitive edge to support their rapid growth.
DAE offers a value added Gold Advantage benefits program along with low exchange fees, a 3-year credit for every banked week, 24/7 live access to exchange weeks, personalized customer service, worldwide vacation availability, discounted rental weeks in prime locations and informative monthly e-newsletters providing travel tips, destination ideas and money saving promotions and offers. At DAE, the timeshare owners’ needs come first and foremost and quality of service is never compromised.
For more information, please visit www.daelive.com
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