RTX Spotlights Value-Enhancing Services At ARDA Convention
The Asheville, North Carolina-based company is enjoying record growth. At ARDA World, the senior RTX executive team will highlight the company’s robust suite of services that benefit owners, developers and homeowners associations.
RTX made its debut in 2012 and now boasts 80,000 members. In just a few years, the company has gained recognition among travelers and industry executives for its value-enhancing services. To provide the best possible exchange options, RTX works with a vast network of travel partners worldwide. Among its generous member benefits, the company offers low exchange fees and flexibility by allowing members to split their vacation time to take two separate, briefer trips instead of just one. Other products and services to promote ownership satisfaction include: an unusually long deposit life of up to 48 months and last-minute getaways starting at just $49 per week. The fast-growing company also offers exclusive airport lounge memberships and great deals on hotel accommodation, cruises, car rentals and restaurants, enabling members to plan their entire vacation in one consolidated package.
“With its fresh and affordable approach to exchange, RTX adds tremendous value to vacation ownership,” says Justin Hunter, RTX director of operations. “Similarly, our services for HOAs, resorts and developers are significantly more flexible and cost-effective than the industry standard. While 2014 was a banner year for RTX, the future looks even more promising, as we continue to add value to our portfolio of services.
RTX achieved record-breaking transactional growth in 2014, with timeshare exchanges soaring 250 percent over the previous year. Year-over-year gains in last-minute getaways were also strong, up 224 percent over 2013. In 2014, the company facilitated 5,000 exchanges and getaways, with the average time to fulfill requests at just 4.4 days, significantly below the industry average.
To serve its rapidly expanding member base, RTX more than doubled its staff to 80 people in 2014. As part of this growth, the company opened a second customer service office, this one a 5,000 square-foot, state-of-the-art facility in Orlando, Fla.
The momentum continues in 2015. In January, RTX had its best month ever for transactional growth, with timeshare exchanges up a remarkable 132 percent over its previous best month for exchanges, October 2014. Also in January, last-minute getaways surged 124 percent versus the company’s former record for getaways booked, set in February 2014.
Much of RTX’s success is attributable to strong industry partnerships. To provide the best possible options for its fast-growing membership, the company boasts a huge global exchange network.
Along with membership benefits, RTX also offers services to help drive growth for resorts, developers and HOAs. These well-priced industry services include assistance with delinquent and unsold inventory, a rental platform and preferred vendor relationship to assist with other areas of resort management. Additionally, RTX provides personalized reservation services for resorts and HOAs looking to improve the owner experiences. This service builds on RTX’s industry expertise and track record for excellence in customer service.
“We are proud that our reputation for outstanding training programs and customer service has earned us this business and pleased that our industry partners can also take advantage of our broad-ranging benefits,” Hunter says.
RTX takes a proactive approach to acquiring partnerships by maintaining a high profile with associations throughout the industry. In addition to ARDA World, the company sponsors and exhibits at numerous events. These include: the Cooperative Association of Resort Exchangers (C.A.R.E.) spring and fall conferences, Global Networking Expo (GNEX Conference), Canadian Resort Conference (CRC), National Timeshare Owners Association (NTOA) regional meetings, as well as events by Timeshare Industry Young Professionals (TIYP) operated by ARDA, and Timeshare Association (TATOC).
Among its many industry partnerships, RTX recently exhibited at NTOA’s first regional meeting of 2015, which took place at The Villages, just outside of Ocala, Fla. The company told owners and their guests in attendance how to leverage the full benefits of their ownership. From the company’s eye-catching exhibitor booth, executives worked with owners one-on-one to answer their questions and provide recommendations on how to customize exchanges to suit their needs.
Through an RTX raffle giveaway, NTOA meeting attendees won a variety of gifts, including an RTX Premium Plus membership valued at $1,027. The Premium Plus membership offers such rich benefits as: significant discounts on hotels, car rentals and cruises; Priority Pass airport lounge access; VIP concierge service; earned rebates; generous Getaway Week savings; and more.
In an effort to continually improve ownership satisfaction, RTX also conducts ongoing member education marketing through weekly and bi-weekly emails highlighting benefits and promotions. Additionally, the quarterly RTX Traveler magazine is packed with useful information on how members can maximize the value of their timeshare investment. RTX Traveler features stories that not only inspire extraordinary travel, but also foster a clear understanding of the benefits that bolster the vacation ownership value proposition.
For more information, visit RTX at Exhibit Booth No. 709 during ARDA World or online at www.rtx.travel
Resort Travel&Xchange (RTX) is a timeshare and vacation ownership exchange company based in Asheville, N.C. RTX works with a number of resorts and developers throughout the world to provide the best exchange options possible to its members. In addition to exchange services, RTX offers numerous travel benefits to members, such as reservation protection, rebates, travel discounts and more. RTX has approximately 80,000 members.
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