Personalization tops the agenda at the Economist Events Future of Travel conference
As Taleb Rifai, Secretary General of the UNWTO, commented in his opening keynote at the event: “Travel has become a modern-day cultural habit; 1 in 7 people in the world travel internationally today. Despite great challenges such as economic and security issues, travel continues to grow, with over 1.1 billion international travelers in 2014. In 1960, this number was 25 million”.
A key theme throughout the event was the need for greater personalization of the travel experience. Speaking during the event’s keynote panel discussion, Luis Maroto, Chief Executive Officer, Amadeus, said: “When it comes to personalization, it’s not just Information that’s important – it must be actionable information that enables the right offer at the right time, on the right device. We are investing in travel intelligence, mobile, payments, hotels and more to deliver a totally integrated travel experience”.
On a similar theme, Michael O’Leary, Chief Executive Officer, Ryanair, said: “We will be developing packages tailored to each individual passenger, as a person, not simply as a customer. There’s an enormous opportunity for us to provide a more tailored service to our customers. Technology and our commitment to change will allow us to do this over the next few years.”
Simon Vincent, President, EMEA, Hilton Worldwide, added: “We’ve really got to personalize brands to consumer groups – and use technology to give them choice and control.”
The preferences and expectations of millennial travelers, and the importance of social media, was another key theme at the event. Lee McCabe, Global Head of Travel, Education and Consumer Services, Facebook, commented: “Social media is changing everything: more messages are now sent via Whatsapp than global SMS every day, and people are shifting devices quickly, adopting smartphones and tablets at very fast rate. Travel bookings are following this.”
The Future of Travel was organized by The Economist Events, and sponsored by Amadeus. For more information about the event and speakers, please visit www.travel.economist.com. You can also follow the discussion on Twitter at #econtravel and @EconomistEvents.
MEDIA CONTACT: Maria del Pilar Mira, Marketing Executive , The Economist Events , A: 20 Cabot Square, London E14 4QW, T: +44 (0)20 7576 8521 , F: +44 (0)20 7576 8472, www.economistinsights.com , @EconomistEvents