Frankfurt Airport extends information services for passengers: waiting times at checkpoints now displayed on smartphones and in the terminals
The service with automatic display of waiting times has already demonstrated its value. For months, a sensor-equipped system has been measuring how much time elapses between when passengers arrive at checkpoints and when they emerge on the other side. The results are displayed on monitors in the terminals. It’s also possible to choose a checkpoint on an interactive map and display the fastest route for getting there.
The real-time information service for waits at passport and security checkpoints, available at information kiosks and via the Frankfurt Airport App, is yet another component of the “Great to have you here!” service quality program, initiated several years ago at Frankfurt Airport to enhance the passenger experience at Germany’s largest aviation hub. In 2014, Fraport Airport welcomed around 60 million passengers.
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