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AETHOS Consulting Group Announces Major Technological Updates to 20|20 Skills™, Hospitality’s Unique HR Selection & Development Assessment

( AETHOS Consulting Group Managing Director and CEO Keith Kefgen announced that worldwide benchmarks as well as redesigned reports have been updated and implemented for the hospitality-specific competency assessment known in the industry as 20|20 Skills™.

The 20|20 Skills™ survey is part of the renowned 20|20 Assess℠ suite of performance management assessments and tools ( regarded as the best in the hospitality industry world-wide.

“This is a vital upgrade to the system, as the updated norms continue to improve the accuracy of test findings,” says Kefgen. “The redesigned reports strengthen the clarity of the presentation of results, and allow hospitality organizations to easily interpret the findings to put together an effective action plan.”

James Houran, Ph.D., Managing Director of AETHOS and co-developer of 20|20 Skills™ noted, “The tool functions like a workplace psychologist. People, execution, and cognitive skills are compared precisely to the updated benchmarks and norms. The results are simple to understand and provide human resource directors and organizations with visually-rich reports that feature culturally-neutral language to explain the outcomes.”

Kefgen added, “Our new upgrades are critical, as we’re seeing industry leaders increasingly leverage performance feedback from 20|20 Skills™ for their own personal and team development.”

About 20|20 Assess℠: Proprietary to AETHOS Consulting Group, 20|20 Assess℠ is the suite of hospitality-specific HR and leadership software for performance management. The 20|20 Assess℠ surveys include: 20|20 Skills™ – a hospitality-specific competency assessment for use across the employment cycle and different employee levels. The online tool, available in nine languages, measures ten core competencies that predict performance in service-driven cultures;The 360 Review – an evaluation that compares an individual’s self-assessment to performance feedback from multiple sources, so that individuals can set goals for self-development to enhance their career and the organization; Customer Satisfaction Surveys – AETHOS Consulting Group can customize a survey that measures and leverages customer feedback based on the features and offerings that define your organization; Employee Opinion Surveys – Engaged employees show significantly great er productivity, morale and retention. The AETHOS industry-validated and benchmarked survey gauges integrity, partnership, entrepreneurship, service-branding and reality issues.

For more information about 20|20 Skills™ and how the 20|20 Assess℠ variety of surveys and assessments can help your hotel, restaurant, gaming, destination, or hospitality-focused organization with employee assessment, professional development, and culture enrichment, visit or contact Dr. Jim Houran at href="">

About AETHOS Consulting Group: AETHOS Consulting Group is a human capital advisory firm focused on the hospitality sector, specializing in executive search and compensation consulting, culture creation and organizational effectiveness, as well as talent assessment and customer and employee opinion surveys. AETHOS consultants value and embody global citizenship, honesty and transparency, open-mindedness and flexibility, resilience, humility and leadership of others, collaboration and collective wisdom, innovation, hospitality, sustainability and meaning. For more information, please visit

Leora Lanz 516-680-8529

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